1. Introduction: Role of communication in marketing strategy strategic planning process in communication structuring an agency
2. Understanding the communicating brand: The foundations of the brand
3. Understand the target: communication and persuasion models segmentation "persona" "insight"; the customer experience journey the points of contact the strategic communication objectives
4. Means of communication: types of media advertising direct and relational marketing public relations sponsorships experiential promotion and the digital ecosystem
5. Implementation of the communication plan
6. From strategy to creation: creative strategies feedback on performance indicators ethics and regulation
7. Pitch of communications plan by the teams