Operations management

In an increasingly competitive environment, firms must ensure that the design, implementation, and control of their systems and processes are aligned with their business strategy in order to sustain a competitive advantage. This course discusses how the organization's operations function manages its resources and processes in order to deliver products, services, and experiences that feature superior attributes in terms of cost, variety, responsiveness, quality, and innovation. We examine the key operational decisions (e.g. facilities, inventory, capacity, technology, etc.) that the organization must make to support its strategic positioning, and the trade-offs inherent to such decisions. We will also discuss the new stakes and perspectives that the Industry 4.0 offers to create more value. Course Sustainability, Social Responsibility and Ethics Integration This course covers key management practices aimed at improving the sustainability of supply chains, including waste reduction approaches associated with lean management, as well as additive manufacturing, closed-loop supply chains and servicizing models designed to reduce the environmental impact of supply chain operations.