Acquire expertise in operations and supply chain management, as well as in continuous improvement, planning, and coordination of activities.
| Application of various methods and tools in several areas of operations and logistics management: demand forecasting, procurement, inventory management, planning, warehousing, transportation, capacity management, logistics network design, sustainable management. |
| Acquisition of qualitative, quantitative, and analytical techniques to diagnose problems in operations and supply chain management. |
| Development of the ability to provide solutions to improve operations and supply chain management. |
| Faculty members with proven expertise, who favour a personalized teaching approach in small groups. |
| French language courses and the Experience Quebec course can help international students integrate into the Quebec and Canadian job markets. This pathway is offered to most students who choose the supervised project stream. |
“Teachers are close to companies and their managers. Their expertise thoroughly prepares us for implementing improvements in organizations.”
A credit is a unit used to assign a numerical value to the workload required for students to meet the objectives of a given course. One credit represents 45 hours of work. Courses in the Québec university system are generally worth three credits each.
Organizations trust the expertise acquired during this master's program. Students are offered a number of thesis and supervised project opportunities within a variety of organizations. These include the healthcare, aerospace, agri-food, NGO, transportation, and government sectors, among others.
A few examples of supervised projects:
“In my first job after my master's degree, I was asked to create a performance indicator methodology. This was a direct application of my supervised project.”
You could pursue your studies outside of Canada at one of HEC Montréal's partner institutions ranked among the best in the world top management schools. Learn more.
Spend a term at one of the institutions in the prestigious QTEM network and earn your QTEM certification in quantitative technology in economics and management.
This program will open the doors to high-ranking positions in logistics and operations management.
Positions held by graduates of this program:
Already started your program? Check your course list in HEC en ligne > Academic Progress
This specialization offers either a thesis or a supervised project stream, for a total of 45 credits over a period of 16 to 24 months.
Select a stream:
Origins and foundations of Lean and continuous improvement
A3 problem solving
Toyota Kata and scientific thinking
Continuous improvement tools (process mapping 5s kanban pokayoke SMED etc.).
Kaizen events Reengineering and 6 sigma
Strategy deployment and hoshin kanri
Lean Management System Daily Management System (DMS) and strategic alignment
Lean Leadership
Organizational culture and the learning organization
- Demand forecast
- Inventory Management
- Supply Chain Management
- Revenue Management
- Facility Location
- Supply Chain Networks Design
- Transportation Network Design
- Continuous Replenishment MRP MRP II and ERP
- Collaborative Sales Planning and Operations
- Efficient and responsive supply chains
- Toyota Production System Kanban and Lean Management
- Internal integration and external integration
- Bullwhip Effect and Collaborative Replenishment Programs
- DRP and flowcasting
- Risk management and supply chain resilience
- Digitizing the supply chain
- Humanitarian and healthcare logistics
Methodological approaches :
- Linear and Integer Programming
- Data Envelopment Analysis
- Decision tree analysis
- Monte Carlo simulation
Applications:
- Production and distribution planning
- Performance measurement
- Capacity investment planning
- Portfolio analysis
- Project scheduling
- Revenue management
Scientific approach and professional intervention approach
Problem research question and intervention mandate
Literature search
Reference framework and intervention framework
Quantitative qualitative and mixed research designs
Measurement tools
Analysis of qualitative and quantitative data
Results and discussion
- The emergence of Western modern society
- The model of modern Western society and its social and environmental implications
- The economic and social foundations of business organizations
- The individual and collective driving forces of business organizations
- The business organization in the face of major social and environmental challenges
Analyse du cycle de vie pour différents types d'énergie.
Décarbonisation des transports.
Efficacité énergétique en logistique.
Paradoxe de l'efficacité énergétique.
Principes d'éco-conception et implantation.
Logistique inversée.
Gestion des matières résiduelles et de fin de vie.
Droits humains et salaires équitables dans la chaîne d'approvisionnement mondiale.
Santé et sécurité des employés et conditions de travail dans la chaîne d'approvisionnement mondiale.
1. Operational systems strategy and trade-offs
2. Basic concepts of process analysis (elements of a system flow analysis capacity bottleneck Little's law basic relationships between key performance indicators)
3. Analysis of an operational system with variability (sources and impact of variability safety capacity waiting line analysis blocking and starving in production lines discussion of `The Goal')
4. Simulation workshops (basic concepts of discrete event simulation; introduction to the software modeling simple systems such as production lines; modeling complex systems; output analysis)
5. Strategic issues in capacity management (pooling of resources; flexibility and the concept of chaining)
6. Application of capacity management for specific contexts
7. Variety management (costs related to variety modular design; postponement)
Familiarization with the consulting field and its specific requirements: major areas of intervention managing a consulting firm etc.
Exploration of the general intervention process: the main stages in the consulting process the various approaches the different roles that consultants can play the main deliverables etc.
Introduction to the main skills and attitudes required during the various stages of the consulting process.
Self-awareness with regard to the requirements for the role of consultant and the consulting practice.
1. Compétences en développement organisationnel
2. Facilitation en fonction de sa personnalité
3. Gestion de ses émotions en contexte de facilitation (MSCEIT)
4. L'apprentissage dans les organisations
5. L'animation de réunion et de groupe de travail
6. La résolution de problème en équipe (prise de décision amélioration de la qualité Kaizen etc.)
7. La facilitation d'un groupe de codéveloppement
8. L'animation d'une communauté de pratique
9. Le groupe de discussion (focus group) et le Fishbowl
10. La démarche d'enquête appréciative (Appreciative Inquiry)
11. Le World Café et l'Open Space Technology
12. La conférence de recherche du futur (Future Search Conference)
Outsourcing; the role of purchasing in outsourcing decisions; procurement outsourcing
Organizing the purchasing function: centralized vs. decentralized approaches
Purchasing portfolio models TCO
Selecting evaluating and developing suppliers
Managing supplier relationships
Purchasing ethics and sustainability
Global sourcing benefits and costs
The main themes covered in this course include:
Importance challenges and issues in service operations management.
Development and evolution of the knowledge field of service operations management.
Characterization and design of the service delivery system and service portfolio.
Strategic analysis frameworks for service operations.
Critical aspects of operations management in service-oriented businesses (capacity management quality management customer experience management technology and physical support).
Specific of different service delivery systems (professional services public services commercial sector and others).
Major transformations in the service sector and service offerings (digitalization the sharing economy new business models servitization).
- Overview of analytics (definitions; potential; risks and responsabilities)
- Descriptive analytics in the supply chain (metrics and key performance indicators; visualization)
- Retail logistics analytics (demand forecasting using external data; store inventory replenishment; price optimization)
- Transportation and network analytics (distribution in online and omnichanel retailing)
- Disruption management (stochastic optimization of pre-event mitigation and post-event restoration plans)
- Python coding workshops (introduction to programming and Python libraries; program elementary analytics pipelines; understand complex analytics pipelines)
- Role and importance of transportation in logistics
- Characteristics of different transportation modes and infrastructures
- Operations planning and control process in transportation
- Decision support techniques and technologies in transportation
- Strategic issues and trends in transportation
- Warehouse design process
- Order picking process planning
- Choice of equipment
- Layout
- Technology
Before completing the 24-credit thesis, you must successfully complete 2 non-credit activities.
Responsible conduct of research (RCR): History and definitions
The values underlying the responsible conduct of research
Framing the responsible conduct of research
Responsible research conduct issues related to research contexts fields or methods
Research ethics
Good research data management
Conflicts of interest in research
Power issues in research
Dissemination of research results: good practices and issues
Societal impacts of research
Misconducts in research
If your previous training does not meet the requirements of the specialization, you will need to take one or more preparatory undergraduate courses. You have one year to take these courses, preferably at the start of your MSc studies.
Definition of logistics and logistics network
Total cost concept and the interdependency of logistics costs
Trends in logistics
Inventory management models for deterministic demand
Inventory management models for stochastic demand
Picking methods and techniques in a distribution center
Warehousing technologies and equipment
Shipper's process for national transportation
Actors in the international transportation chain and Incoterms
Bullwhip effect
Distribution resource planning and vendor-managed inventory
Logistics network design
Particular aspects and objectives of the operations function;
Operations system design (product and process choices work methods layout capacity decisions etc.);
Quality management;
Planning and tracking of short- medium- and long-term operations;
Basic principles of procurement
Origins and foundations of Lean and continuous improvement
A3 problem solving
Toyota Kata and scientific thinking
Continuous improvement tools (process mapping 5s kanban pokayoke SMED etc.).
Kaizen events Reengineering and 6 sigma
Strategy deployment and hoshin kanri
Lean Management System Daily Management System (DMS) and strategic alignment
Lean Leadership
Organizational culture and the learning organization
- Demand forecast
- Inventory Management
- Supply Chain Management
- Revenue Management
- Facility Location
- Supply Chain Networks Design
- Transportation Network Design
- Continuous Replenishment MRP MRP II and ERP
- Collaborative Sales Planning and Operations
- Efficient and responsive supply chains
- Toyota Production System Kanban and Lean Management
- Internal integration and external integration
- Bullwhip Effect and Collaborative Replenishment Programs
- DRP and flowcasting
- Risk management and supply chain resilience
- Digitizing the supply chain
- Humanitarian and healthcare logistics
Methodological approaches :
- Linear and Integer Programming
- Data Envelopment Analysis
- Decision tree analysis
- Monte Carlo simulation
Applications:
- Production and distribution planning
- Performance measurement
- Capacity investment planning
- Portfolio analysis
- Project scheduling
- Revenue management
Scientific approach and professional intervention approach
Problem research question and intervention mandate
Literature search
Reference framework and intervention framework
Quantitative qualitative and mixed research designs
Measurement tools
Analysis of qualitative and quantitative data
Results and discussion
- The emergence of Western modern society
- The model of modern Western society and its social and environmental implications
- The economic and social foundations of business organizations
- The individual and collective driving forces of business organizations
- The business organization in the face of major social and environmental challenges
You must choose 6 courses based on the following requirements:
1. Operational systems strategy and trade-offs
2. Basic concepts of process analysis (elements of a system flow analysis capacity bottleneck Little's law basic relationships between key performance indicators)
3. Analysis of an operational system with variability (sources and impact of variability safety capacity waiting line analysis blocking and starving in production lines discussion of `The Goal')
4. Simulation workshops (basic concepts of discrete event simulation; introduction to the software modeling simple systems such as production lines; modeling complex systems; output analysis)
5. Strategic issues in capacity management (pooling of resources; flexibility and the concept of chaining)
6. Application of capacity management for specific contexts
7. Variety management (costs related to variety modular design; postponement)
Familiarization with the consulting field and its specific requirements: major areas of intervention managing a consulting firm etc.
Exploration of the general intervention process: the main stages in the consulting process the various approaches the different roles that consultants can play the main deliverables etc.
Introduction to the main skills and attitudes required during the various stages of the consulting process.
Self-awareness with regard to the requirements for the role of consultant and the consulting practice.
1. Compétences en développement organisationnel
2. Facilitation en fonction de sa personnalité
3. Gestion de ses émotions en contexte de facilitation (MSCEIT)
4. L'apprentissage dans les organisations
5. L'animation de réunion et de groupe de travail
6. La résolution de problème en équipe (prise de décision amélioration de la qualité Kaizen etc.)
7. La facilitation d'un groupe de codéveloppement
8. L'animation d'une communauté de pratique
9. Le groupe de discussion (focus group) et le Fishbowl
10. La démarche d'enquête appréciative (Appreciative Inquiry)
11. Le World Café et l'Open Space Technology
12. La conférence de recherche du futur (Future Search Conference)
- Overview of analytics (definitions; potential; risks and responsabilities)
- Descriptive analytics in the supply chain (metrics and key performance indicators; visualization)
- Retail logistics analytics (demand forecasting using external data; store inventory replenishment; price optimization)
- Transportation and network analytics (distribution in online and omnichanel retailing)
- Disruption management (stochastic optimization of pre-event mitigation and post-event restoration plans)
- Python coding workshops (introduction to programming and Python libraries; program elementary analytics pipelines; understand complex analytics pipelines)
Analyse du cycle de vie pour différents types d'énergie.
Décarbonisation des transports.
Efficacité énergétique en logistique.
Paradoxe de l'efficacité énergétique.
Principes d'éco-conception et implantation.
Logistique inversée.
Gestion des matières résiduelles et de fin de vie.
Droits humains et salaires équitables dans la chaîne d'approvisionnement mondiale.
Santé et sécurité des employés et conditions de travail dans la chaîne d'approvisionnement mondiale.
Outsourcing; the role of purchasing in outsourcing decisions; procurement outsourcing
Organizing the purchasing function: centralized vs. decentralized approaches
Purchasing portfolio models TCO
Selecting evaluating and developing suppliers
Managing supplier relationships
Purchasing ethics and sustainability
Global sourcing benefits and costs
The main themes covered in this course include:
Importance challenges and issues in service operations management.
Development and evolution of the knowledge field of service operations management.
Characterization and design of the service delivery system and service portfolio.
Strategic analysis frameworks for service operations.
Critical aspects of operations management in service-oriented businesses (capacity management quality management customer experience management technology and physical support).
Specific of different service delivery systems (professional services public services commercial sector and others).
Major transformations in the service sector and service offerings (digitalization the sharing economy new business models servitization).
- Role and importance of transportation in logistics
- Characteristics of different transportation modes and infrastructures
- Operations planning and control process in transportation
- Decision support techniques and technologies in transportation
- Strategic issues and trends in transportation
- Warehouse design process
- Order picking process planning
- Choice of equipment
- Layout
- Technology
The nature of the geographic data and the use of geographic information systems
Introduction to geocoding and georeferencing
Exploration and exploitation of unstructured data such as Twitter patents or satellite images or images produced by drones (geosensing)
Risks related to climate change supply chains
The evolution of political regimes around the world
Migratory flows
International trade and finance geography
The new geography of global resources (natural human industrial) including global innovation
The diffusion of technology and knowledge throughout the world
Thème 1 : Industrie et principales parties-prenantes
Thème 2 : Paramétrisation vs développement sur mesure
Thème 3 : Méthodologie de déploiement en contexte d'architecture infonuagique
Thème 4 : Estimation des coûts et bénéfices liés à l'implantation d'un progiciel en contexte infonuagique
Thème 5 : Intégration des systèmes et architecture hybride
Thème 6 : Amélioration continue et mise à jour
Thème 1 : Industrie et tendances technologiques
Thème 2 : Intégration des données et des processus
Thème 3 : Méthodologies de sélection d'un PGI
Thème 4 : Stratégie de mise en route et approches de déploiements rapides
Thème 5 : Estimation des coûts et bénéfices liés à l'implantation d'un progiciel sur site
Thème 6 : Aspects contractuels de la relation avec l'éditeur
All courses at another university must be pre-approved by the academic advisor for the specialization.
Before completing the 9-credit supervised project, you must successfully complete the non-credit activity.
Responsible conduct of research (RCR): History and definitions
The values underlying the responsible conduct of research
Framing the responsible conduct of research
Responsible research conduct issues related to research contexts fields or methods
Research ethics
Good research data management
Conflicts of interest in research
Power issues in research
Dissemination of research results: good practices and issues
Societal impacts of research
Misconducts in research
The supervised project in one of the following forms:
A mandate to intervene in an organization (making a diagnosis; Participating in the planning and implementation of management practices; Designing tools and models that can be used as the basis for decision-making; Performance analysis of an organisation's activities; Making recommendations on a problem).
A university mandate (1) the study of a case; 2) a specific search mandate; 3) an expert opinion; 4) an entrepreneurial project).
If your previous training does not meet the requirements of the specialization, you will need to take one or more preparatory undergraduate courses. You have one year to take these courses, preferably at the start of your MSc studies.
Definition of logistics and logistics network
Total cost concept and the interdependency of logistics costs
Trends in logistics
Inventory management models for deterministic demand
Inventory management models for stochastic demand
Picking methods and techniques in a distribution center
Warehousing technologies and equipment
Shipper's process for national transportation
Actors in the international transportation chain and Incoterms
Bullwhip effect
Distribution resource planning and vendor-managed inventory
Logistics network design
Particular aspects and objectives of the operations function;
Operations system design (product and process choices work methods layout capacity decisions etc.);
Quality management;
Planning and tracking of short- medium- and long-term operations;
Basic principles of procurement
International applicants
Apply in fall term to allow more time to obtain immigration documents (minimum 2 months). Please note, however, that it is possible to defer your admission to the following term free of charge if the deadlines are extended.
Select the system in which you completed your university studies or the Accelerated Admission option if you started or completed one of the short graduate program at HEC Montréal related to the master's degree.
You must hold an undergraduate degree of at least 90 credits (bachelor's degree) in business administration or in a related field, or a degree deemed equivalent by the program administration.
You must have earned GPA of at least 3.0 out of 4.3 for your undergraduate degree. If the university in which you completed this degree requires a higher GPA for admission to a graduate program, this is the average to take into account.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must hold at least a general Licence degree or a State-recognized bachelor's degree after at least 3 years of university studies (180 ECTS) in management or a related field.
Not eligible:
You must have earned an average of at least 12 out of 20 for all years of university studies.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must hold a State-recognized university degree that provides access to a master's program at the home university (180 ECTS) in management or a related field.
Not eligible: bachelor’s or License degrees including a technical degree (BTS, DTS, or DUT).
You must have earned an average of at least 12 out of 20 or a comparable average for all years of university studies according to the country’s grading system.
You have the required level of English if you meet one of the criteria showing that you are an English speaker by virtue of your education.
Otherwise, you must pass an English test or complete an English program with a level of intermediate-advanced.
You will need to provide documents as part of the admission process.
Capacity is limited for certain programs. HEC Montréal does not guarantee that all eligible applicants will be accepted.
You must have a completed at least 9 credits in one of the following short program with a GPA of at least 3.0:
To apply for admission, please complete the Short Administrative Request form.
The amounts below are approximate. For the detailed amounts per credit or per term, see the tuition fee schedule for the thesis stream (PDF, 109 Kb) or the supervised project stream (PDF, 105 Kb). These amounts do not include the cost of health insurance, course materials, housing, or other expenses.
Each term, you will receive a bill with the exact amount you owe based on your credit load.
Fees are calculated per term for the thesis stream and per credit for the supervised project stream.
You pay the Quebec rate if you are a resident of Quebec according to certain criteria, such as having a Quebec birth certificate or a Québec Selection Certificate.
Total cost of a 45-credit program at full time
See if you meet one of the Quebec residence criteria.
You pay the Canadian rate if you are a citizen by birth or naturalization, an Indigenous person, or a permanent resident of Canada.
Total cost of a 45-credit program at full time
See whether you can receive an exemption and pay the Quebec rate.
Through an agreement between governments, you are eligible for an exemption allowing you to pay the Quebec rate instead of the international rate.
Total cost of a 45-credit program at full time
Check the conditions you must meet to receive this exemption.
You pay the international rate if you are from a country outside Canada. There is no exemption for your situation.
Total cost of a 45-credit program at full time
See whether you can receive an exemption and pay the Quebec or Canadian rate.
To ensure the proper rate is applied, you may need to provide documents proving your legal status once you have been admitted.
Every year, HEC Montréal awards close to $1.6 million in scholarships and other forms of awards to M.Sc. students. What a great way to help finance your studies!
These scholarships, worth from $2,000 to $10,000, are awarded by the MSc in Administration program office to the top candidates admitted, based on their academic record at the time of admission.
There are no applications to be completed; successful candidates will be notified by e-mail.
Federal and Quebec government granting agencies award scholarships worth $20,000 and $27,000 to students with an excellent average and who wish to pursue their studies at the Master’s level.
Social Sciences and Humanities Research Council of Canada (SSHRC)
Annual $27,000 scholarships for students in all specializations except Financial Engineering, Data science and business analytics and Business Intelligence.
Deadline: December 1st every year
Natural Sciences and Engineering Research Council of Canada (NSERC)
Annual $27,000 scholarships for students in the Financial Engineering, Data science and business analytics and Business Intelligence specializations.
Deadline: December 1st every year
Fonds de recherche du Québec – Société et culture (FRQSC)
Annual $20,000 scholarships, awarded for two years, for students in all specializations except Financial Engineering, Data science and business analytics and Business Intelligence.
Deadline: Usually during the 2nd week of October
Fonds de recherche du Québec – Nature et technologie (FRQNT)
Annual $20,000 scholarships, awarded for two years, for students in the Financial Engineering, Data science and business analytics and Business Intelligence specializations.
Deadline: Usually during the 1st week of October
$15,000 scholarships awarded for a 4-6 months research internship in a company. Students in the supervised project or thesis streams are eligible for these scholarships.
Applications may be submitted at any time (ideally 3 months before the project begins)
Exemptions offered by HEC Montréal
HEC Montréal offers a number of differential tuition fee exemptions to international newly admitted in the thesis stream.
Agreement between the government of Québec and some forty countries
The Quebec government has agreements with some forty countries and a number of organizations, exempting students who come to study in the province from differential tuition fees. The quota depends on the student’s country of origin. Students must contact the persons responsible for managing this program in their home country.
For further information, see the page on exemptions from the diffrential tuition fees.